Return Policy

You may return all unused items purchased at flowtobacco.com within 30 days of the original delivery. No Returns or exchanges on any tobacco products.

We want you to be fully satisfied with every item you purchase from Flow Tobacco. If, for whatever reason, you are not satisfied with your purchase, we will accept returns for 30 days after purchase if the following conditions are met:

• All items must be unused.
• All Items must be in their original packaging.
• All freebies left out of the returned package will be deducted from the refund at full retail value. No international returns on tobacco products.

Returns will be credited to original payment method used.

Any Broken or missing items must be reported within 48 hours of delivery.We are not responsible for any broken or missing items if not contacted within that period.

Our Return Policy explained

Notice By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. flowtobacco.com reserves the right, at any time, to modify, alter, or update these Terms and Conditions, and by using flowtobacco.com you agree to be bound by such modifications, alterations, or updates. Limitations flowtobacco.com is not responsible for typographical errors flowtobacco.com reserves the right to change the terms and conditions of sale at flowtobacco.com at any time. Customers are encouraged to review the terms of sale on a periodic basis for modifications. No flowtobacco.com employee or agent has the authority to vary any of Flow Tobacco policies of the terms and conditions governing any sale. flowtobacco.com’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this site should be construed to alter such agreements.

This site may contain links to other independent third-party web sites (“linked sites”). These linked sites are provided solely as a convenience to our visitors. Such linked sites are not under flowtobacco.com’ control, and flowtobacco.com is not responsible for and does not endorse the content of such linked sites, including any information or materials contained on such linked sites. The conditions of use and privacy policy of any third-party website may differ substantially from the conditions of use and legal notices that apply to your use of the flowtobacco.com website. Please review the conditions of use for all third-party websites for more information about the terms and conditions that apply to your use of the third-party websites.

Flowtobacco.com does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected or that your use of the site will provide specific results. If notwithstanding the other provisions of these terms of use, flowtobacco.com is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the site or any content, flowtobacco.com ‘ liability shall in no event exceed the dollar amount paid by you for the product(s) you purchased on the site. Website Errors All website content, including but not limited to prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current.

Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment. Flow Tobacco partners with several third party companies who display our products and prices on their web sites. This information is maintained through a data feed we provide which has the most current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we do not own or control these third party web sites and therefore cannot be held responsible for erroneous or outdated product listings and we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using. Please notify Customer Service and we will do our best to have the information corrected. Returns: We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns.

If you have questions about returning items, please call 708-724-9621 or email us at sales@flowtobacco.com. Merchandise purchased from flowtobacco.com may be returned within 14 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused) and accompanied by a copy of your shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it is damaged, please let us know and we will gladly pay for the shipping charges. If your order is missing merchandise or you receive the wrong merchandise, please contact us at +1 844 323 – FLOW or sales@flowtobacco.com within 3 days of receiving your order, so we can start the claims process promptly.

However, delays in reporting the problem will complicate the process and may result in the denial of your claim. Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. Our shipping address for returns is: Flow Tobacco, Attn: Online Returns 6857 W 159th st. Tinley Park, IL 60477. Depending on your location, there will be a 5-7 business day transit time for your package to arrive at our Online Returns Center. Once received, returns are processed within one business day and a credit will be posted to your account within 5-7 business days.

Customer Service is available Monday through Friday: 11:00-6:00 p.m. PST. Please contact us at 1 844 323 3569 and/or email us at sales@flowtobacco.com

Store Hours:

Monday to Friday – 11:00 AM to 6:00 PM PST
Closed Saturday and Sunday

Orders placed after 11:00 AM Central Standard Time will go out the following business day.